Sterrific Sdn Bhd (202201032163 (1477860A))
Effective Date: 28 April 2026
Website: https://www.sterrific.com.my/
1. Introduction
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Sterrific Sdn Bhd (“Company”, “we”, “us”, or “our”) and the client (“Client”, “you”, or “your”) engaging our services. By engaging our services, making any payment, or signing a service agreement or proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
These Terms apply to all services provided by the Company, including but not limited to digital marketing, search engine optimisation (SEO), web design and development, social media marketing and management, pay-per-click (PPC) advertising, content writing, video production, photography, email marketing, and website hosting.
2. Company Information
Registered Name: Sterrific Sdn Bhd
SSM Registration No: 202201032163 (1477860A)
SST Registration No: B16-2403-32000551
Tax Identification No: C29895337040
Registered Address: A-7-09 Capital 1, Oasis Square, 2, Jalan PJU 1A/7A, Taipan 2 Damansara, 47301 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 14-638 3888
3. Scope of Services
The Company provides the following professional services:
- Search Engine Optimisation (SEO), including Local SEO and Technical SEO
- Digital Marketing Strategy and Consultation
- Pay Per Click (PPC) Marketing and Search Engine Marketing (SEM)
- Link Building and Google Analytics Setup
- Conversion Rate Optimisation (CRO)
- Custom Web Design, WordPress Website Design, and E-Commerce Website Design
- Email Marketing
- SEO Content Writing
- Social Media Management, Advertising, and Brand Management
- Video Production
- Photography
- Website Hosting
The specific scope, deliverables, timelines, and fees for each engagement shall be detailed in a separate service agreement, proposal, or quotation agreed upon by both parties prior to commencement of work.
4. Payment Terms
4.1 Payment Structure
Payment structures shall be determined on a project-by-project basis as agreed between the Company and the Client. Payment structures may include, but are not limited to:
- Full payment upfront prior to commencement of work
- A deposit (e.g., 50%) upon agreement, with the remaining balance due upon project completion or at agreed milestones
- Monthly retainer payments for ongoing services
- Milestone-based payments as outlined in the service agreement
The specific payment structure for each engagement shall be clearly stated in the service agreement or proposal. All payment terms stated in the agreement are binding and non-negotiable once the agreement is executed.
4.2 Payment Methods and Processing
Payments are processed through Curlec (a Razorpay company) and other approved payment channels. We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard)
- Online Banking / FPX
- Bank Transfers
All prices are quoted in Malaysian Ringgit (MYR) unless otherwise stated. For international clients, payments may be accepted in other currencies as agreed upon in the service agreement. Currency conversion rates and any associated fees shall be borne by the Client.
4.3 Sales and Service Tax (SST)
All fees quoted are subject to the applicable Sales and Service Tax (SST) as required under Malaysian law. The Company is an SST-registered entity (SST No: B16-2403-32000551). SST will be charged at the prevailing rate on all taxable services.
4.4 Late Payment
Overdue invoices shall incur a late payment charge of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance, calculated from the due date until full payment is received.
The Company reserves the right to suspend or cease all work, including taking down live websites, pausing advertising campaigns, and halting all ongoing services, without prior notice if payment remains overdue for more than fourteen (14) calendar days. Services will only resume upon full settlement of all outstanding amounts, including any accrued late payment charges.
5. Intellectual Property
5.1 Ownership Transfer
All intellectual property rights in deliverables created by the Company, including but not limited to website designs, graphics, written content, marketing materials, strategies, and any other creative works, shall remain the sole property of the Company until full payment has been received.
Upon receipt of full and final payment for the relevant project or engagement, ownership of the agreed-upon deliverables shall transfer to the Client, unless otherwise specified in the service agreement.
5.2 Retained Rights
Notwithstanding the transfer of ownership above, the Company retains the right to:
- Showcase completed work in its portfolio, case studies, and marketing materials
- Use general methodologies, techniques, and know-how developed during the engagement
- Retain copies of deliverables for archival and reference purposes
5.3 Third-Party Materials
Where third-party materials (such as stock images, fonts, plugins, or software licences) are used in the deliverables, such materials remain subject to their respective licensing terms. The Client is responsible for maintaining any required licences for continued use.
6. Client Obligations
The Client agrees to:
- Provide all necessary materials, information, access credentials, and approvals in a timely manner as requested by the Company
- Respond to communications and review requests within a reasonable timeframe
- Ensure that all content, materials, and information provided to the Company do not infringe upon any third-party intellectual property rights or violate any applicable laws
- Designate a single point of contact for the project to streamline communication
Delays caused by the Client’s failure to fulfil these obligations may result in extended timelines, additional charges, or project suspension. The Company shall not be held liable for any delays, losses, or failures arising from the Client’s non-compliance with these obligations.
7. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information, business strategies, trade secrets, and sensitive data disclosed during the engagement. This obligation shall survive the termination of the agreement for a period of two (2) years.
This confidentiality obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.
8. Cancellation and Termination
8.1 Cancellation by Client
In the event that the Client wishes to cancel or terminate a project or service engagement after work has commenced, ALL deposits and payments made for completed milestones are strictly non-refundable and shall be forfeited in their entirety.
The Client shall remain liable for any outstanding invoices for work already completed or in progress up to the date of cancellation.
8.2 Cancellation by Company
The Company reserves the right to terminate the engagement with written notice if:
- The Client breaches any material term of these Terms or the service agreement
- Payment remains overdue for more than thirty (30) calendar days
- The Client engages in conduct that is abusive, threatening, or otherwise unreasonable towards Company personnel
- Continued engagement would require the Company to act in a manner that is unethical or unlawful
In the event of termination by the Company due to Client breach, all payments made are non-refundable and the Client shall remain liable for any outstanding fees.
8.3 Effect of Termination
Upon termination, the Company shall deliver all completed deliverables for which full payment has been received. Any work-in-progress deliverables for which payment has not been received shall remain the property of the Company.
9. Limitation of Liability
To the maximum extent permitted by law:
- The Company’s total aggregate liability arising from or relating to any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.
- The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, or reputational damage, arising from or relating to the services provided.
- The Company does not guarantee specific results, rankings, traffic increases, or return on investment from any marketing, SEO, or advertising services, as such outcomes are influenced by numerous factors beyond the Company’s control.
10. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or power outages, cyberattacks, or acts of war or terrorism.
11. Dispute Resolution
In the event of any dispute arising from or relating to these Terms, both parties agree to first attempt to resolve the matter amicably through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be referred to mediation or arbitration in accordance with the laws of Malaysia.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Malaysia.
13. Amendments
The Company reserves the right to update or amend these Terms at any time. Any changes will be published on the Company’s website and shall take effect immediately upon publication. Continued engagement of the Company’s services after such changes constitutes acceptance of the revised Terms.
14. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms, together with any executed service agreement, proposal, or quotation, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements relating to the subject matter hereof.
16. Contact Us
For any enquiries regarding these Terms and Conditions, please contact us:
Sterrific Sdn Bhd
A-7-09 Capital 1, Oasis Square, 2, Jalan PJU 1A/7A, Taipan 2 Damansara, 47301 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 14-638 3888
Website: https://www.sterrific.com.my/
